Services & Support

Product Development Teams

Decipher supports with brilliance. Our product development teams are energetic and courteous, as well as adept teachers in the way of the cloud. We encourage our customers to embed their own developers with us for on-the-job knowledge transfer of techniques, patterns, and novel solutions to otherwise intractable problems.

Professional Services

Decipher personnel have designed, developed, customized, integrated, and delivered leading edge, open source software and technology solutions based on that software. Our range of experience includes creating reusable frameworks, APIs and analytics for collaborative environments, big data secure computer frameworks, data layer processing, and streaming and batch analysis frameworks across Commercial Industry, Defense, Homeland, and Intelligence communities.

We deliver outstanding value to our customers while being a flexible and reliable partner that understands the importance of what needs to be done to achieve the mission. We are well-versed in supporting mission critical technology solutions focused on expressive visual design, perceptive data analysis, and secure multi-sensor totality extending contextual awareness to enterprise-grade solutions.

Enterprise Support

Decipher provides a Grey Matter Enterprise Support Subscription for all existing Grey Matter core capabilities. This includes support for Grey Matter Fabric, Data, Security, and Sense.

The Grey Matter subscription connects customers to our skilled team of Grey Matter and microservice professionals with deep experience running the entire Grey Matter stack and multiple microservices in production enterprise environments.

Support Features
Term
1 Year
Named support contacts
Yes
Support incidents
Unlimited operational support incidents through development, pilot, staging, and deployment
Access and support to immediate upgrades, updates and patches
Yes
Access to ongoing snapshots of new pre-released software packages
Yes
Diagnosis of installation and configuration issues
Yes
Diagnosis of cluster management issues
Yes
Diagnosis of performance issues
Yes
Diagnosis of data loading, processing, and query issues
Yes
Microservice development consultant recommendations
Yes

Call (877) 356-3011 for more information.